All of Troysys.com in-stock (ready made) glass and mirror products have a fourteen (14) day return policy where we will refund your order total. Products must be returned to us under these conditions:
- Returned items must be in the original packaging and in new condition, free of scratches or defects.
- You are responsible for the return shipping for any product that you want to return.
- Returns should be made with a traceable source like FedEx.
In the event you believe you have received the wrong product, please verify the item number on the item(s) you’ve received compared to your order confirmation and/or invoice. If it does not match, we recommend you REFUSE the delivery and contact us immediately. You must return the product in its original packaging and you will be reimbursed for returned freight charges if the wrong product was shipped.
Please inspect all merchandise immediately when you receive it. We will not honor any complaints on visible defects after the product has been cut or installed. There are occasions when an order is shipped from multiple locations and will arrive at different times. In the event that all material is not delivered, please call us immediately. It is important to mark on your delivery receipt or bill of lading at the time of delivery for any missing parts, pieces, rolls, or boxes.
Please note: Refunds will only cover the cost of the product itself, not any additional installation time or materials. Refunds will be issued in the same method of payment as the original payment; i.e. if a purchase was made with a credit card, a refund will be issued to the original account. Under some circumstances, we may request for you to email/send pictures of damaged or defective merchandise before a refund can be processed.
If your order was delivered by freight and you would like us to arrange for a pickup of the merchandise you would like to return, please contact Customer Service at 844 340 4546 Return delivery fees may apply.